A customer specializing in the production of PVC plastic pellets in the Southeast Asian market faced two major production challenges: First, poor plasticization results. They had to use one machine to produce raw materials and then switch to another machine for secondary processing, otherwise pellets would not form, severely impacting production efficiency. Second, the screws provided by the previous supplier were extremely prone to breakage and would fail quickly, significantly impacting production continuity.
Through in-depth communication, we identified the crux of the problem: the screws provided by the previous supplier used a general PVC pipe production structure, which was not suitable for the customer’s PVC plastic pellet production needs. To address this issue, we recommended a screw design tailored to their product: a longer plasticizing area and alloy material, significantly improving plasticization efficiency and enhancing the equipment’s wear resistance.When we compared this screw with its longer plasticizing area to the customer’s standard screw, the customer expressed strong interest and quickly decided to visit our factory for an on-site inspection.
During the factory tour, we demonstrated real-world production scenarios and equipment operation. Thanks to our professional solutions and solid product capabilities, the customer ultimately chose us. Starting with an initial order for one set of equipment, the partnership gradually expanded, eventually ordering nine sets at once, with continued orders.
